Easier appointment scheduling:
Enable live voice scheduling and self-scheduling across all care venues, including emergency, urgent care, physicians, specialists, and telehealth.
To find out, we surveyed more than 500 healthcare consumers across the United States. Our report sheds light on the current high and low points in the patient journey. It also illuminates how evolving consumer preferences and expectations are impacting health systems today. Read on for a glance into the future of patient engagement.
98% felt that they communicate their healthcare concerns freely
95% expressed a high level of trust in the information shared by their healthcare provider
However, a human touch is still important. Healthcare providers increasingly communicate and engage with patients via email and text messaging.
Stated they had received care in an emergency room setting in the past year.
Confirmed that they or someone in their family utilized home healthcare services in the past 12 months, which suggests that this is a rising trend.