Medical
Call Center Services

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USE CASES

Scheduling

Friendly patient experience experts support your brand and optimize schedule fill rate.

Clinical Follow Up Solutions

Reach discharged patients to gauge their recovery and intervene early to reduce readmissions.

Non-Clinical Follow-Up Solutions

Focus on what matters most while our agents spearhead follow-up efforts with your patients.

Find a Doctor

Support your patient’s healthcare journey by helping them find the right provider.

Marketing Campaigns

Engage new and existing patients with new service line outreach.

Hotlines

Inbound hotlines for patient questions and information.

Class & Event Registration

Register and take payments for classes and events.

Nurse Triage

Experienced and highly-trained nurses to answer callers’ medical questions.

Medical Call Center Features

Consistent caller experience

Direct EHR integration

Enterprise platform to support thousands of patients consistently

Multilingual customer experience experts to answer your toll-free number, 24/7/365

CRM integration to facilitate real-time insights

HIPAA compliant data capture and communications

Scalable, centralized call center software for better call experiences

System redundancy and recovery

Optimal service levels for customers

Reports and analytics

More Call Center Resources

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