CASE STUDY: Co-Sourcing Strategy Meets Rising Service Demands, Exceeds Member Satisfaction Trends

A Fortune 500 health plan was focused on creating exceptional consumer experiences. But customer service staffing issues such as high turnover, increased competition in recruitment and the need to ramp up seasonally were impeding progress.

So, the plan shifted to an innovative co-sourcing approach for health plan member engagement and member services support.

If your organization is experiencing similar challenges, download the case study to learn how a new staffing model may be able to help you meet performance goals and control costs.