---
title: "Case Study: Greater Baltimore Medical Center"
description: GBMC wanted a way to quickly reach patients. Learn how Stericycle Communication Solutions helped them boost patient confidence.
image: https://engage.carenethealthcare.com/hubfs/gmbc-case-study-social.jpg
---

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Communication & Reminders

CASE STUDY

# ![vaccine-operations-best-practices](https://engage.carenethealthcare.com/hubfs/vaccine-operations-best-practices.svg)Greater Baltimore Medical Center utilized text messages to boost patient confidence and page views as elective surgeries resumed.

GBMC wanted a way to quickly reach patients regarding its new safety protocols, which were put in place because of COVID-19. With email open rates averaging approximately 25%, GBMC decided to add text messaging to its patient engagement approach.

#### By utilizing our Communication & Reminders solution, GBMC was able to:

Reach approximately 50,000 patients with a text that stated, “Here for your health needs”

Attribute 2,000 page views within 24 hours of launching the campaign

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