CASE STUDY: Optimized Member Engagement: One Health Plan’s Journey to Fewer Silos and Better Results

Download our case study to learn how one of the nation’s largest insurers increased engagement synchronicity and reduced inefficiencies.

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When a large and multi-faceted health insurer needed to move the needle on costs, satisfaction and outcomes, member outreach became a top priority. But as a complex organization, operationalizing an approach wasn't easy.

In this Carenet Health case study, we highlight four factors that helped the plan remove silos, establish a model outsourcing partnership and achieve improved engagement coordination.

Now with each engagement initiative, the plan is continuously optimizing what's working well and what can be improved on, and leveraging those learnings to improve other outreach programs.

Just a few of the results across all of the plans and initiatives? A 92% member satisfaction rate, 92% health assessment completion rate and 42% gap-closure activation rate.