Ebook: Increasing Medicaid Member Engagement in a Difficult Landscape

An Engagement Success Formula for the Medicaid Population: Improving Activation, Outcomes and Costs

Download the Ebook

State Medicaid programs and Medicaid managed care organizations are feeling pressure to elevate engagement, care and outcomes for this underserved population. Yet motivating enrollees — and even connecting with them to encourage action — can be a challenge. Many factors contribute to the issue, including invalid contact information, insecure housing, language and cultural differences, low literacy rates, behavioral health issues, and lack of childcare, transportation, telephone or Internet access.

But with the right approach in place, plans can improve risk assessment, increase care access and more.

Download our ebook to learn:

member satisfaction
The five major components of a Medicaid engagement success formula
telephone support
New strategies for improving engagement, risk assessment, gaps in care, HEDIS® compliance, care access and coordination, resource utilization, and health risk assessment (HRA) completion
benefit awareness
How one Medicaid plan successfully engaged 40% (over 25,000 members) of its targeted population and closed nearly 8,200 gaps in care

Note: HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).