An Engagement Success Formula for the Medicaid Population: Improving Activation, Outcomes and Costs
State Medicaid programs and Medicaid managed care organizations are feeling pressure to elevate engagement, care and outcomes for this underserved population. Yet motivating enrollees — and even connecting with them to encourage action — can be a challenge. Many factors contribute to the issue, including invalid contact information, insecure housing, language and cultural differences, low literacy rates, behavioral health issues, and lack of childcare, transportation, telephone or Internet access.
But with the right approach in place, plans can improve risk assessment, increase care access and more.
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Note: HEDIS® is a registered trademark of the National Committee for Quality Assurance (NCQA).