graph about telemedicine and virtual visits increases due to covid-19

Telemedicine and virtual visits increased significantly in 2020; did consumer preferences change as well?

healthcare consumers satisfaction with covid-19 communications

Health systems had more to communicate to patients than ever due to COVID-19; was it enough for consumers?

more patients sought mental health services in 2020

The stresses of 2020 led many to seek mental health services; how does this impact the patient journey?


About the Survey

Stericycle’s inaugural U.S. Consumer Trends in Patient Engagement Survey asked more than 500 consumers across all 50 states questions to better understand their healthcare experiences in 2020 and the impact of COVID-19 on those experiences. The 20-minute survey was conducted primarily with outbound calls (68%) and online surveys (32%) during November 2020, a pivotal moment in time when consumers across the country were faced with unprecedented challenges related to the global COVID-19 pandemic.

Stericycle Communication Solutions Stands Ready to Help with COVID-19 Scheduling and Communication Solutions

Explore Patient Reminders