--- title: Automated Patient Outreach Program description: Learn how our Communication & Reminders automated patient outreach program helps your staff and patients stay connected at every step of patient care. image: https://engage.carenethealthcare.com/hubfs/patient-outreach-social.jpg --- ![carenet health engaging for the better](https://engage.carenethealthcare.com/hubfs/logo-pos.svg "carenet health engaging for the better") # Patient Outreach Program Solutions Proactively improve your healthcare organization's patient outreach program with our Communication & Reminders solution to keep your patients informed and engage your staff and patients at every step of their journey. [Contact Us](https://engage.carenethealthcare.com/carenet-patient-outreach-solution#form) [![353 nlp_blog_link](https://engage.carenethealthcare.com/hs-fs/hubfs/WEBP%20Images/353%20nlp_blog_link.webp?width=2000&height=500&name=353%20nlp_blog_link.webp "353 nlp_blog_link")](https://carenethealthcare.com/using-sentiment-analysis-to-elevate-the-quality-of-patient-care/) **3 Benefits Of Using Natural Language Processing In Patient Outreach** ... AI enables a machine response in real-time to the most frequently asked questions to meet the growing needs of patient outreach... [![READ BLOG](https://no-cache.hubspot.com/cta/default/6898184/082df2ec-247b-4db9-a188-b68588db18bd.png)](https://cta-redirect.hubspot.com/cta/redirect/6898184/082df2ec-247b-4db9-a188-b68588db18bd) [![woman using laptop at home](https://engage.carenethealthcare.com/hubfs/WEBP%20Images/359%20best-practices-pillar-blog.webp "woman using laptop at home")](https://www.managedhealthcareconnect.com/content/integrating-new-processes-order-relay-health-information-more-accurately-patients-health) **Integrating New Processes in Order to Relay Health Information More Accurately to Patients in Health Systems, Plans** What are some of the major challenges in communicating with patients across various demographics and needs ... [![READ INTERVIEW](https://no-cache.hubspot.com/cta/default/6898184/6ed7c5bc-adfe-4f10-915a-5dd9009a9344.png)](https://cta-redirect.hubspot.com/cta/redirect/6898184/6ed7c5bc-adfe-4f10-915a-5dd9009a9344) USE CASES ## Optimize patient outreach and communication in the channel that drives patient action. ![appointment reminders](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/chat-text-mobile-carenet.svg "appointment reminders") ### Automated Appointment Reminders Reduce no-shows with personalized reminders for appointments, classes, events, bill payment, and more. ![information sharing](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/multichannel-carenet.svg "information sharing") ### Information Sharing Use text short codes to share helpful information with patients and families during the hospital stay such as cafeteria menu, visiting hours, navigation, and more. ![message broadcast](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/megaphone-carenet.svg "message broadcast") ### Message Broadcast Easily send push notifications and alerts to a larger group of patients for weather closures, road construction, operational hours updates, and more. ![lightbul](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/lightbulb-carenet.svg "lightbul") ### Patient Marketing Share news and important promotions such as new classes, events, [annual flu shot availability,](https://engage.carenethealthcare.com/carenet-patient-outreach-solution) and more. ![employee communications](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/people-carenet.svg "employee communications") ### Employee Communications Engage team members and potential new talent through regular updates and proactive outreach for orientation, schedules, emergency planning, and more. ![instructions](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/checklist-carrenet.svg "instructions") ### Visit Instructions Prepare patients with visit instructions before arrival to ensure a successful appointment that doesn’t need to be rescheduled. ![wellness](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/heart-in-hands.svg "wellness") ### Patient Wellness Communications Manage patient population health and measure patients’ physical and mental states, as well as proactively send health messages for physicals, follow-up appointments, and tests. ![referral management](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/person-to-person-carenet.svg "referral management") ### Referral Management Call, text, or email patients to let them know that they’ve been referred to your office and encourage them to schedule their appointment. ![virtual waiting rooms](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/person-computer-carenet.svg "virtual waiting rooms") ### Virtual Waiting Rooms Promote social distancing for patients on arrival while keeping patients and providers connected throughout the visit with interactive texting and short code replies. ![preventative care](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/heart-bandaid-carenet.svg "preventative care") ### Preventative Care Reminders Remind patients of the next step in their care journey with preventative care messaging and text links to schedule online. ![balance notifications](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/piggy-bank-carenet.svg "balance notifications") ### Patient Balance Notifications Automatically remind patients of outstanding payments or past due balances with quick links to pay online or call the finance department. ![patient satisfaction surveys](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/download-carenet.svg "patient satisfaction surveys") ### Patient Satisfaction Surveys Capture post-visit patient experience to improve processes and boost satisfaction. [![Send yourself a one page overview of our patient outreach solution.](https://no-cache.hubspot.com/cta/default/6898184/2443879c-d875-4242-b96a-79bef5105e84.png)](https://cta-redirect.hubspot.com/cta/redirect/6898184/2443879c-d875-4242-b96a-79bef5105e84) FEATURES ![patient outreach](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/person.svg "patient outreach") ### Tailored Patient Outreach Customize your communications based on demographics, medical history, patient preference, appointment type, location, cost, and more. ![natural languare processing](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/interactive-carenet.svg "natural languare processing") ### Natural Language Processing AI-powered automated patient communications interpret what patients are asking and reply in real-time to reduce staff workload. ![appointment itineraties](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/clipboard-carenet.svg "appointment itineraties") ### Appointment Itineraries Bundle multiple upcoming reminders into a single communication to prevent message overload. ![multilingual](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/people-carenet.svg "multilingual") ### Multilingual Support Communicate with patients in their preferred language to improve patient satisfaction and adherence. ![interactive texting](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/interactive-texting-carenet.svg "interactive texting") ### Interactive Texting Keep patients and providers connected throughout the care journey with interactive texting through text replies (‘C’ to confirm, ‘R’ to reschedule, etc.), outbound IVR, and short code replies. ![sms messaging](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/chat-text-mobile-carenet.svg "sms messaging") ### Automated SMS Messaging 24/7 interactive patient outreach and messaging that responds to patient inquiries in real-time, providing faster response time with intelligence built on years of patient interaction data. ![preemptive failover](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/telephone-carenet.svg "preemptive failover") ### Pre-Emptive Failover Determine whether a phone number is SMS capable and switch to other channels prior to failed attempt. ![broadcase messaging](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/megaphone-carenet.svg "broadcase messaging") ### Broadcast Messaging Communicate important information such as weather-related delays, doctor unavailability, and wellness initiatives to large audiences quickly.  ![multichannel](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/multichannel-carenet.svg "multichannel") ### Multi-Channel Communication Engage patients and boost satisfaction across multiple channels with interactive voice reminders, email, and text messages. ![supporess on confirm](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/texting-carenet.svg "supporess on confirm") ### Suppress On Confirm Increase patient satisfaction by stopping reminder messaging once a patient confirms their appointment details. ![stopwatch-carenet](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/stopwatch-carenet.svg "stopwatch-carenet") ### Rapid Retry on Busy If our system hits a busy signal it will continue to call the patient until a connection is made. ![live voice](https://engage.carenethealthcare.com/hubfs/2023%20Carenet%20Icons/call-agent-carenet.svg "live voice") ### Live Voice Support Warm transfer to an internal call center or a Carenet agent. [![Watch: A brief Message Broadcast Demo](https://no-cache.hubspot.com/cta/default/6898184/fc6428b5-6aca-4d96-b019-854f56919279.png)](https://cta-redirect.hubspot.com/cta/redirect/6898184/fc6428b5-6aca-4d96-b019-854f56919279) PATIENT OUTREACH RESOURCES SOLUTION GUIDE [![patient-outreach-solutions-guide](https://engage.carenethealthcare.com/hubfs/WEBP%20Images/375%20patient-outreach-solutions-guide.webp "patient-outreach-solutions-guide")](https://engage.stericyclecommunications.com/communication-and-reminders) Learn 11 ways to use our Communication & Reminders patient outreach solution to boost patient action and adherence. [**Download our Communication & Reminders patient outreach solution guide.**](https://engage.carenethealthcare.com/communication-and-reminders) CASE STUDY [![patient adherence case study](https://engage.carenethealthcare.com/hubfs/WEBP%20Images/374%20patient-adherence-case-study.webp "patient adherence case study")](https://engage.stericyclecommunications.com/communication-and-reminders) GBMC wanted a way to quickly reach patients regarding its new safety protocols, which were put in place because of COVID-19 [**Read our Communication & Reminders Case study.**](https://engage.carenethealthcare.com/communication-and-reminders) EBOOK [![telehealth-best-practices](https://engage.carenethealthcare.com/hubfs/WEBP%20Images/379%20telehealth-besst-practices.webp "telehealth-best-practices")](https://engage.carenethealthcare.com/ten-nurse-advice-line-best-practices) An effective patient outreach program is an important part of a successful telehealth strategy. [Learn more in our Ten Telehealth Best Practices eBook.](https://engage.carenethealthcare.com/ten-nurse-advice-line-best-practices)   ### GET STARTED © 2024. All Rights Reserved [| Privacy Policy](https://carenethealthcare.com/privacy-policy)