Proactively improve your healthcare organization's patient outreach program with our Communication & Reminders solution to keep your patients informed and engage your staff and patients at every step of their journey.
Reduce no-shows with personalized reminders for appointments, classes, events, bill payment, and more.
Use text short codes to share helpful information with patients and families during the hospital stay such as cafeteria menu, visiting hours, navigation, and more.
Easily send push notifications and alerts to a larger group of patients for weather closures, road construction, operational hours updates, and more.
Share news and important promotions such as new classes, events, annual flu shot availability, and more.
Engage team members and potential new talent through regular updates and proactive outreach for orientation, schedules, emergency planning, and more.
Prepare patients with visit instructions before arrival to ensure a successful appointment that doesn’t need to be rescheduled.
Manage patient population health and measure patients’ physical and mental states, as well as proactively send health messages for physicals, follow-up appointments, and tests.
Call, text, or email patients to let them know that they’ve been referred to your office and encourage them to schedule their appointment.
Promote social distancing for patients on arrival while keeping patients and providers connected throughout the visit with interactive texting and short code replies.
Remind patients of the next step in their care journey with preventative care messaging and text links to schedule online.
Automatically remind patients of outstanding payments or past due balances with quick links to pay online or call the finance department.
Capture post-visit patient experience to improve processes and boost satisfaction.
Customize your communications based on demographics, medical history, patient preference, appointment type, location, cost, and more.
AI-powered automated patient communications interpret what patients are asking and reply in real-time to reduce staff workload.
Bundle multiple upcoming reminders into a single communication to prevent message overload.
Communicate with patients in their preferred language to improve patient satisfaction and adherence.
Keep patients and providers connected throughout the care journey with interactive texting through text replies (‘C’ to confirm, ‘R’ to reschedule, etc.), outbound IVR, and short code replies.
24/7 interactive patient outreach and messaging that responds to patient inquiries in real-time, providing faster response time with intelligence built on years of patient interaction data.
Determine whether a phone number is SMS capable and switch to other channels prior to failed attempt.
Communicate important information such as weather-related delays, doctor unavailability, and wellness initiatives to large audiences quickly.
Engage patients and boost satisfaction across multiple channels with interactive voice reminders, email, and text messages.
Increase patient satisfaction by stopping reminder messaging once a patient confirms their appointment details.
If our system hits a busy signal it will continue to call the patient until a connection is made.
Warm transfer to an internal call center or a Carenet agent.
Learn 11 ways to use our Communication & Reminders patient outreach solution to boost patient action and adherence.
Download our Communication & Reminders patient outreach solution guide.
GBMC wanted a way to quickly reach patients regarding its new safety protocols, which were put in place because of COVID-19
An effective patient outreach program is an important part of a successful telehealth strategy.